Privacy Policy

Effective Date: May 8, 2025

Loop ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data when you use our mobile app and website ("Service").

1. Who We Are

Loop is operated in the United Kingdom. We offer a free platform for users to create profiles, share content, and participate in community rides.

If you have any questions, please contact us at hello@loopwith.me

2. Data We Collect

We collect and process the following types of personal data:

  • Account Information: Name, email address, password, profile details
  • Location Data: If you enable location sharing, we use it to show rides or events near you
  • Content: Text, images, and other content you submit to Loop
  • Communication Preferences: Notification settings, email opt-ins
  • Essential Cookies: Session cookies for login and authentication purposes only

3. How We Use Your Data

We process your data to:

  • Provide and maintain your account
  • Enable content sharing and ride organisation
  • Display location-based features (if enabled)
  • Send service-related emails and optional notifications
  • Secure and manage our platform

We do not use your data for profiling or targeted advertising.

4. Legal Basis for Processing

We rely on the following legal grounds:

  • Performance of a contract (e.g. to provide services you sign up for)
  • Consent (e.g. for location access or notifications)
  • Legitimate interests (e.g. to secure our platform)

5. Sharing Your Data

We do not sell your personal data. We may share data with trusted third-party service providers who help us deliver essential features (e.g. cloud hosting, email delivery), under strict data protection agreements.

6. Cookies

We only use essential cookies that are necessary to:

  • Keep you logged in
  • Enable secure access to your account

We do not use cookies for analytics, tracking, or advertising.

7. Location Services

With your permission, we access your device's location to provide relevant features (e.g. nearby rides). You can withdraw permission at any time via your device settings.

8. Data Storage and Security

We store your data securely in the UK or EEA and use appropriate technical measures to protect it from unauthorised access or disclosure.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict certain types of processing
  • Withdraw consent at any time (e.g. for location or notifications)

To exercise any of these rights, contact us at hello@loopwith.me.

10. How Long We Keep Your Data

We retain your personal data only as long as necessary for the operation of the Service or as required by law. You may request account deletion at any time.

11. Changes to This Policy

We may update this Privacy Policy. Any material changes will be communicated through the app or website. Continued use of the Service implies acceptance of the updated policy.